If your recipient can’t access a password-protected file you shared, it means that your file exceeded the size limit set by your recipient’s web browser for encrypted files. Typically, web browsers only handle up to 25 MB of password-protected file.

To avoid this error, we recommend doing one of the 2 settings:

  1. If you want to maintain the password-protection setting, lower the file size below 25 MB
  2. If you want to maintain the file size, in Access, select Anyone with the link or Only people I specify instead. 

Related articles:
Error in Sending a Large File

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