If you can't open a file that you accessed previously, this may be due to one of the following.

File owner has revoked your access

If you see an "Access denied" message, this means your access to the file has been revoked by the file owner.

Only the file owner (i.e. the person who sent you the file) controls access to the file. Please contact the file owner directly if you want your access restored.

File has expired

If you see a "File has expired" message, this means you were only granted access to the file for a limited period of time by the file owner. Please contact the file owner directly if you want your access restored.

Important note

Digify is a document security provider that enables our users to retain control over their files. Only the file owner/sender has control over the file, including access to the file. If you’re having problems accessing certain files, please contact the file owner/sender directly. 


Related links

Did this answer your question?