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FAQs & Troubleshooting
FAQs & Troubleshooting
Haven't found an answer yet? Here are our frequently asked questions.
50 articles in this collection
Written by
Aaron N
and
Charmaine Ng
Sending & Uploading Files
Error when sending a large file
Written by
Charmaine Ng
Updated over a week ago
Why can’t I select texts in a file?
Written by
Charmaine Ng
Updated over a week ago
Error when sending different file formats at the same time
Written by
Charmaine Ng
Updated over a week ago
Error when uploading password-protected files
Written by
Charmaine Ng
Updated over a week ago
Having issues importing files from Google Drive
Written by
Charmaine Ng
Updated over a week ago
"This setting is incompatible with the dynamic watermark option 'email address of viewer'" error message
Written by
Charmaine Ng
Updated over a week ago
"Some uploaded file formats cannot be protected/printed" error message
Written by
Charmaine Ng
Updated over a week ago
"This setting is incompatible with the dynamic watermark option 'email address of viewer'." error message
Written by
Charmaine Ng
Updated over a week ago
Potential issue with self-destruct file setting
Written by
Charmaine Ng
Updated over a week ago
Accessing Links, Files, Data Rooms
File not loading in file viewer for Zscaler users
Written by
Charmaine Ng
Updated over a week ago
Why can't my team member see or access my data room?
Written by
Charmaine Ng
Updated over a week ago
Why can't I open a file sent to me?
Written by
Aaron N
Updated over a week ago
Can’t open a file I previously accessed
Written by
Aaron N
Updated over a week ago
Error when accessing a Digify link
"There's a problem with this link" error message
Written by
Charmaine Ng
Updated over a week ago
Accessing files with expiry or self-destruct timer
Written by
Charmaine Ng
Updated over a week ago
How to view files sent to me via Digify
For file recipients
Written by
Charmaine Ng
Updated over a week ago
Error when inviting a data room guest as a co-owner
Written by
Charmaine Ng
Updated over a week ago
Hyperlinks in my sent PDF or MS Office files aren't clickable
How to make your hyperlinks clickable in the file viewer
Written by
Charmaine Ng
Updated over a week ago
Graphics in spreadsheet not showing properly
Written by
Charmaine Ng
Updated over a week ago
Printing & Downloading
How to disable "Print to PDF" option in browser
Written by
Aaron N
Updated over a week ago
Why can't I print a file that was sent to me?
Written by
Charmaine Ng
Updated over a week ago
Issues when printing Excel files
Written by
Charmaine Ng
Updated over a week ago
Why can't I download a file that was sent to me?
Written by
Charmaine Ng
Updated over a week ago
Known issues when printing a file with Safari
Written by
Charmaine Ng
Updated over a week ago
Files are not protected after they're downloaded or printed
Written by
Aaron N
Updated over a week ago
How to exclude the file index from the names of your downloaded data room files
You'll need to turn off the File Index feature in your data room settings.
Written by
Charmaine Ng
Updated over a week ago
Other Issues
Credits vs Data Room & Guest Quota: What's the difference?
Written by
Charmaine Ng
Updated over a week ago
Advanced Branding vs White-Label URL: What's the difference?
Written by
Charmaine Ng
Updated over a week ago
How can I contact the file owner?
Written by
Charmaine Ng
Updated over a week ago
How to copy multiple email addresses from Word or Excel files
Written by
Charmaine Ng
Updated over a week ago
I can't find the verification code in my email
Written by
Charmaine Ng
Updated over a week ago
Can I get a USB drive containing all files & folders in a data room?
Written by
Charmaine Ng
Updated over a week ago
How to delete your Digify account
Written by
Charmaine Ng
Updated over a week ago
How to cancel a scheduled deletion of your Digify account (aka restore account)
Written by
Charmaine Ng
Updated over a week ago
How to transfer a member's ownership of files & data rooms while removing them from your team
Written by
Charmaine Ng
Updated over a week ago
Why are some features not available on mobile browsers?
Written by
Charmaine Ng
Updated over a week ago
Template for Terms of Access
Get a sample template for Terms of Access (also known as a Non-Disclosure Agreement or NDA) here.
Written by
Charmaine Ng
Updated over a week ago
I'm a trial user. How do I join another team on Digify?
You'll first need to remove your trial team in Admin Settings.
Written by
Charmaine Ng
Updated over a week ago
How to update End-of-life (EOL) data rooms to the latest version
Written by
Charmaine Ng
Updated over a week ago
"File path too long" error
Written by
Charmaine Ng
Updated over a week ago
"Some features do not match your plan"
Written by
Charmaine Ng
Updated over a week ago
Optimizing image files for your data room About Page
Written by
Charmaine Ng
Updated over a week ago
How long will Digify keep my files and data rooms?
We'll keep your files and data rooms for 24 months after the end of your trial or subscription.
Written by
Charmaine Ng
Updated over a week ago
Unblocking & Whitelisting
How to whitelist Digify from Microsoft Office 365 Exchange Admin Center
Written by
Charmaine Ng
Updated over a week ago
How to whitelist Digify in a corporate firewall
Written by
Aaron N
Updated over a week ago
Not receiving any Digify emails in my Outlook inbox (Microsoft 365 Business users)
Written by
Charmaine Ng
Updated over a week ago
How to stop Digify URLs from being blocked by Office 365 Advanced Threat Protection
Written by
Charmaine Ng
Updated over a week ago
Troubleshooting
How to open the browser console for troubleshooting
Written by
Aaron N
Updated over a week ago
How to generate a HAR file for troubleshooting
Written by
Aaron N
Updated over a week ago
Data room export errors & potential fixes
Written by
Aaron N
Updated over a week ago