FAQs & Troubleshooting
Haven't found an answer yet? Here are our frequently asked questions.
By Eefennie and 3 others4 authors57 articles
- Error when sending a large file
- Why can’t I select texts in a file?
- Error when sending different file formats at the same time
- Error when uploading password-protected files
- Having issues importing files from Google Drive
- How to display recipient's email address in Dynamic Watermark for files with "Anyone with the link (no email verification)"
- "This setting is incompatible with the dynamic watermark option 'email address of viewer'" error message
- "Some uploaded file formats cannot be protected/printed" error message
- Potential issue with "Expire after opening" setting
- Fix PDF Loading Issue with PDF Compression
- How to resolve Zscaler network issues
- Why can't my team member see or access my data room?
- How to share a jump link to a specific page of your file
- Why can't I open a file sent to me?
- Can’t open a file I previously accessed
- "There's a problem with this link" error message
- How to access files with expiry
- How to view files sent to me via Digify
- Hyperlinks in my sent PDF or MS Office files aren't clickable
- Error when inviting a data room guest as a co-owner
- Graphics in spreadsheet not showing properly
- Why Admins Cannot See the Contents of Members’ Data Rooms and Files
- How to disable "Print to PDF" option in browsers
- Why can't I print a file that was sent to me?
- Issues when printing Excel files
- Why can't I download a file that was sent to me?
- Known issues when printing a file with Safari
- Files are not protected after they're downloaded or printed
- How to exclude the file index from the names of your downloaded data room files
- Downloading/Printing Large Excel Files
- How to allow recipients/guests to sign your documents
- Advanced Branding vs White-Label URL: What's the difference?
- How can I contact the file owner?
- How to copy multiple email addresses from Word or Excel files
- I can't find the verification code in my email
- Can I get a USB drive containing all files & folders in a data room?
- How to delete your Digify account
- How to cancel a scheduled deletion of your Digify account (aka restore account)
- Why are some features not available on mobile browsers?
- Template for Terms of Access
- I started a trial previously. How do I join another team on Digify?
- How to update End-of-life (EOL) data rooms to the latest version
- "File path too long" error
- "Some features do not match your plan"
- Optimizing image files for your data room About Page
- How long will Digify keep my files and data rooms?
- Why are some of my files missing or renamed after uploading from OneDrive/SharePoint?
- How to whitelist Digify from Microsoft Office 365 Exchange Admin Center
- How to whitelist Digify in a corporate firewall
- Not receiving any Digify emails in my Outlook inbox (Microsoft 365 Business users)
- How to stop Digify URLs from being blocked by Office 365 Advanced Threat Protection
- How to whitelist Digify in corporate email systems
- Accessing Digify Links on Outlook Web When Outlook Desktop Links Aren’t Clickable
- How to resolve reCAPTCHA not loading issues