FAQs & Troubleshooting

Error when sending a large file

Written by Charmaine Ng
Updated over a week ago

Why can’t I select texts in a file?

Written by Charmaine Ng
Updated over a week ago

Error when sending different file formats at the same time

Written by Charmaine Ng
Updated over a week ago

Error when uploading password-protected files

Written by Charmaine Ng
Updated over a week ago

Having issues importing files from Google Drive

Written by Charmaine Ng
Updated over a week ago

"This setting is incompatible with the dynamic watermark option 'email address of viewer'" error message

Written by Charmaine Ng
Updated over a week ago

"Some uploaded file formats cannot be protected/printed" error message

Written by Charmaine Ng
Updated over a week ago

"This setting is incompatible with the dynamic watermark option 'email address of viewer'." error message

Written by Charmaine Ng
Updated over a week ago

Potential issue with self-destruct file setting

Written by Charmaine Ng
Updated over a week ago

File not loading in file viewer for Zscaler users

Written by Charmaine Ng
Updated over a week ago

Why can't my team member see or access my data room?

Written by Charmaine Ng
Updated over a week ago

Why can't I open a file sent to me?

Written by Aaron N
Updated over a week ago

Can’t open a file I previously accessed

Written by Aaron N
Updated over a week ago

Error when accessing a Digify link

"There's a problem with this link" error message

Written by Charmaine Ng
Updated over a week ago

Accessing files with expiry or self-destruct timer

Written by Charmaine Ng
Updated over a week ago

How to view files sent to me via Digify

For file recipients

Written by Charmaine Ng
Updated over a week ago

Error when inviting a data room guest as a co-owner

Written by Charmaine Ng
Updated over a week ago

Hyperlinks in my sent PDF or MS Office files aren't clickable

How to make your hyperlinks clickable in the file viewer

Written by Charmaine Ng
Updated over a week ago

Graphics in spreadsheet not showing properly

Written by Charmaine Ng
Updated over a week ago

How to disable "Print to PDF" option in browser

Written by Aaron N
Updated over a week ago

Why can't I print a file that was sent to me?

Written by Charmaine Ng
Updated over a week ago

Issues when printing Excel files

Written by Charmaine Ng
Updated over a week ago

Why can't I download a file that was sent to me?

Written by Charmaine Ng
Updated over a week ago

Known issues when printing a file with Safari

Written by Charmaine Ng
Updated over a week ago

Files are not protected after they're downloaded or printed

Written by Aaron N
Updated over a week ago

How to exclude the file index from the names of your downloaded data room files

You'll need to turn off the File Index feature in your data room settings.

Written by Charmaine Ng
Updated over a week ago

Credits vs Data Room & Guest Quota: What's the difference?

Written by Charmaine Ng
Updated over a week ago

Advanced Branding vs White-Label URL: What's the difference?

Written by Charmaine Ng
Updated over a week ago

How can I contact the file owner?

Written by Charmaine Ng
Updated over a week ago

How to copy multiple email addresses from Word or Excel files

Written by Charmaine Ng
Updated over a week ago

I can't find the verification code in my email

Written by Charmaine Ng
Updated over a week ago

Can I get a USB drive containing all files & folders in a data room?

Written by Charmaine Ng
Updated over a week ago

How to delete your Digify account

Written by Charmaine Ng
Updated over a week ago

How to cancel a scheduled deletion of your Digify account (aka restore account)

Written by Charmaine Ng
Updated over a week ago

How to transfer a member's ownership of files & data rooms while removing them from your team

Written by Charmaine Ng
Updated over a week ago

Why are some features not available on mobile browsers?

Written by Charmaine Ng
Updated over a week ago

Template for Terms of Access

Get a sample template for Terms of Access (also known as a Non-Disclosure Agreement or NDA) here.

Written by Charmaine Ng
Updated over a week ago

I'm a trial user. How do I join another team on Digify?

You'll first need to remove your trial team in Admin Settings.

Written by Charmaine Ng
Updated over a week ago

How to update End-of-life (EOL) data rooms to the latest version

Written by Charmaine Ng
Updated over a week ago

"File path too long" error

Written by Charmaine Ng
Updated over a week ago

"Some features do not match your plan"

Written by Charmaine Ng
Updated over a week ago

Optimizing image files for your data room About Page

Written by Charmaine Ng
Updated over a week ago

How long will Digify keep my files and data rooms?

We'll keep your files and data rooms for 24 months after the end of your trial or subscription.

Written by Charmaine Ng
Updated over a week ago

How to whitelist Digify from Microsoft Office 365 Exchange Admin Center

Written by Charmaine Ng
Updated over a week ago

How to whitelist Digify in a corporate firewall

Written by Aaron N
Updated over a week ago

Not receiving any Digify emails in my Outlook inbox (Microsoft 365 Business users)

Written by Charmaine Ng
Updated over a week ago

How to stop Digify URLs from being blocked by Office 365 Advanced Threat Protection

Written by Charmaine Ng
Updated over a week ago

How to open the browser console for troubleshooting

Written by Aaron N
Updated over a week ago

How to generate a HAR file for troubleshooting

Written by Aaron N
Updated over a week ago

Data room export errors & potential fixes

Written by Aaron N
Updated over a week ago