FAQs & Troubleshooting

Haven't found an answer yet? Here are our frequently asked questions.

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50 articles in this collection
Written by Aaron N and Charmaine Ng
Other Issues

Credits vs Data Room & Guest Quota: What's the difference?

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Written by Charmaine Ng
Updated over a week ago

Advanced Branding vs White-Label URL: What's the difference?

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Written by Charmaine Ng
Updated over a week ago

How can I contact the file owner?

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Written by Charmaine Ng
Updated over a week ago

How to copy multiple email addresses from Word or Excel files

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Written by Charmaine Ng
Updated over a week ago

I can't find the verification code in my email

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Written by Charmaine Ng
Updated over a week ago

Can I get a USB drive containing all files & folders in a data room?

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Written by Charmaine Ng
Updated over a week ago

How to delete your Digify account

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Written by Charmaine Ng
Updated over a week ago

How to cancel a scheduled deletion of your Digify account (aka restore account)

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Written by Charmaine Ng
Updated over a week ago

How to transfer a member's ownership of files & data rooms while removing them from your team

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Written by Charmaine Ng
Updated over a week ago

Why are some features not available on mobile browsers?

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Written by Charmaine Ng
Updated over a week ago

Template for Terms of Access

Get a sample template for Terms of Access (also known as a Non-Disclosure Agreement or NDA) here.
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Written by Charmaine Ng
Updated over a week ago

I'm a trial user. How do I join another team on Digify?

You'll first need to remove your trial team in Admin Settings.
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Written by Charmaine Ng
Updated over a week ago

How to update End-of-life (EOL) data rooms to the latest version

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Written by Charmaine Ng
Updated over a week ago

"File path too long" error

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Written by Charmaine Ng
Updated over a week ago

"Some features do not match your plan"

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Written by Charmaine Ng
Updated over a week ago

Optimizing image files for your data room About Page

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Written by Charmaine Ng
Updated over a week ago

How long will Digify keep my files and data rooms?

We'll keep your files and data rooms for 24 months after the end of your trial or subscription.
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Written by Charmaine Ng
Updated over a week ago