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FAQs & Troubleshooting
Haven't found an answer yet? Here are our frequently asked questions.
Error when sending a large file
Why can’t I select texts in a file?
Error when sending different file formats at the same time
Error when uploading password-protected files
Having issues importing files from Google Drive
How to display recipient's email address in Dynamic Watermark for files with "Anyone with the link (no email verification)"
"This setting is incompatible with the dynamic watermark option 'email address of viewer'" error message
"Some uploaded file formats cannot be protected/printed" error message
"This setting is incompatible with the dynamic watermark option 'email address of viewer'." error message
Potential issue with "Expire after opening" setting
Fix PDF Loading Issue with PDF Compression
How to resolve Zscaler network issues
Why can't my team member see or access my data room?
How to share a jump link to a specific page of your file
Why can't I open a file sent to me?
Can’t open a file I previously accessed
"There's a problem with this link" error message
How to access files with expiry
How to view files sent to me via Digify
Hyperlinks in my sent PDF or MS Office files aren't clickable
Error when inviting a data room guest as a co-owner
Graphics in spreadsheet not showing properly
Why Admins Cannot See the Contents of Members’ Data Rooms and Files
Review for your Tripwire alerts
How to disable "Print to PDF" option in browser
Why can't I print a file that was sent to me?
Issues when printing Excel files
Why can't I download a file that was sent to me?
Known issues when printing a file with Safari
Files are not protected after they're downloaded or printed
How to exclude the file index from the names of your downloaded data room files
How to allow recipients/guests to sign your documents
Advanced Branding vs White-Label URL: What's the difference?
How can I contact the file owner?
How to copy multiple email addresses from Word or Excel files
I can't find the verification code in my email
Can I get a USB drive containing all files & folders in a data room?
How to delete your Digify account
How to cancel a scheduled deletion of your Digify account (aka restore account)
How to transfer a member's ownership of files & data rooms while removing them from your team
Why are some features not available on mobile browsers?
Template for Terms of Access
I started a trial previously. How do I join another team on Digify?
How to update End-of-life (EOL) data rooms to the latest version
"File path too long" error
"Some features do not match your plan"
Optimizing image files for your data room About Page
How long will Digify keep my files and data rooms?
How to whitelist Digify from Microsoft Office 365 Exchange Admin Center
How to whitelist Digify in a corporate firewall
Not receiving any Digify emails in my Outlook inbox (Microsoft 365 Business users)
How to stop Digify URLs from being blocked by Office 365 Advanced Threat Protection
How to whitelist Digify in corporate email systems