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Troubleshooting Upload file Issues

Written by Eefennie Fam

If you're experiencing difficulty uploading a file, this is potentially caused by network or browser-related interference. Please try the following steps:

  1. Disable any VPN or proxy, if applicable

  2. Switch to a standard, home, or mobile network (corporate networks often have firewalls that block uploads)

  3. Disable browser extensions, particularly ad blockers or privacy tools

  4. Test both normal and incognito mode

  5. Try a different browser (e.g., if you're using Chrome, try Edge or Firefox instead) or a different device

  6. Confirm the file is not password-protected

  7. Confirm the file is within the permitted size limit

Still having trouble uploading your file? We're happy to help. Drop us a message at support@digify.com.

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