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Error when uploading password-protected files
Error when uploading password-protected files
Charmaine Ng avatar
Written by Charmaine Ng
Updated over a week ago

You'll see this error when uploading certain password-protected file formats for sending with Digify.

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Why can't I upload password-protected files to send with Digify?

Password-protected files have an additional layer of encryption that can only be decrypted with a password.

Since these passwords are unknown to Digify, our system will be unable to process, display, and protect such files in the browser for viewing by your recipient, or to add a watermark to such files.

This applies to most document file formats, except PDF files, which can be decrypted and displayed in browsers.

What are the affected file formats?

The following file formats are not supported when password protected.

  • MS Excel ( .XLS, .XLSX)

  • MS Word ( .DOC, .DOCX)

  • MS PowerPoint ( .PPT, .PPTX)

💡 Pro Tip: If you wish to upload a password-protected file to Digify, we suggest converting the file to PDF format. However, do note that password-protected PDF files are incompatible with Dynamic Watermark, and the files will not be watermarked.

Passwords are not needed when sending files with Digify

It is not necessary to put an additional password on your files when sending them with Digify. Here's why:

  • All files uploaded to Digify are encrypted with AES-256 encryption algorithm, which is certified by NSA to protect Top-Secret information. Read more about how we secure your information here.

  • When sending your file, if you set Access to Only people you specify, your recipients will have to verify their email with a one-time verification code before they can access your file. This ensures that only your intended recipients can view your file.

How to remove password protection for your files

MS Excel

  1. Open your Excel SpreadSheet,

  2. Click on File and then select Password,

  3. Delete the password for "Password to open".

MS Word

  1. Open your Word Document,

  2. Click on Tools and then select Protect Document,

  3. Delete the password for "Set a password to open this document".

MS PowerPoint

  1. Open your PowerPoint Slides,

  2. Click on File and then select Password,

  3. Uncheck and delete the password for "Password to open".

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