Occasionally, Microsoft Office 365 Outlook Business Email's Advance Threat Protection (ATP) Service may mistakenly identify an email from Digify as malicious and move them to a quarantine folder. This can happen when there is a “false-positive” result from Microsoft’s Anti-Spam/Phishing algorithm, sometimes triggered by an email notification recipient who mistakenly marks the email as spam.
While we are working hard with our 3rd party transactional email service and Microsoft to resolve the issue, here are steps that you can take to allow Digify's emails to flow your domain immediately. You can release the emails held in quarantine and add digify.com to the "allow lists" in the spam filter policy to prevent the emails from being automatically blocked by the ATP/Anti-Spam in Office 365.
If you think that your recipients may also be hosted on Microsoft Office 365, we recommend using the "Get Link" function to send the link via your own email instead.
The following instructions will help release the emails trapped in Microsoft's quarantine.
How to release emails held in the quarantine
- Go to https://protection.office.com/quarantine and sign in with the Microsoft account with admin rights.
- Select the quarantined email, then from the top header, click on Release Message.
After releasing the message, you can click on the checkboxes to add the sender (firstname.lastname@example.org) to your organization's allow list.
How to set up a "allow list" from Office 365 Exchange Admin Center
Microsoft's Anti-Spam Policy uses the allow lists for exceptions. If you are assigned a role with administrative privileges, you can whitelist Digify by adding digify.com to the "allow lists".
You can set an allow list when you add or edit Anti-Spam policies that apply to specific recipients in your organization.
To add or edit a Spam Filter policy
- Go to https://outlook.office365.com/ecp/ and sign in with the Microsoft account with admin rights.
- In the left navigation, under Protection > Spam Filter.
- Under the Spam Filter section, choose New (the New button resembles a plus sign “+”) to create a new policy. (Alternatively, you can edit an existing policy.)
- Specify a name and description for your policy.
- In the Allow lists section, under Domain allow list, select the plus sign "+", and then type Digify’s domain ( digify.com ) and then hit the Okay button.
- In the Applied To section, choose The recipient is a member of, and then choose the group(s) you want to include in your policy. Choose Add, and then choose OK.
- When you are finished editing the policy, in the lower right corner of the screen, choose Save.
Sometimes, Microsoft may block Digify links via another service called Safelinks ATP. If you find your links getting blocked by Microsoft as you have turned on this service, please follow the instructions here: https://help.digify.com/en/articles/3573097-digify-urls-blocked-by-office-365-advanced-threat-protection
If you need further assistance, please reach out to us at email@example.com.