If you're a Microsoft 365 Business user, your Outlook's Advance Threat Protection (ATP) service may mistakenly identify an email from Digify as malicious and move it to a quarantine folder. This can happen when there is a “false-positive” result from Microsoft’s anti-spam/phishing algorithm, which can be triggered by a recipient who had mistakenly marked an email from Digify as spam. 

While we are working hard with our third-party transactional email service and Microsoft to resolve the issue, here are two things you or your administrator can do to immediately allow emails from Digify and prevent them from being automatically blocked by the ATP service in your Outlook.

  1. You can release the emails held in quarantine

  2. You can create a Spam Filter for your organization and add digify.com to the Allow list

If you think that your recipients' email addresses are also hosted on Outlook from Microsoft 365 Business, we recommend using the "Get Link" function to send a link to your send file via your own email instead. 

How to release Digify emails held in quarantine

Please note that you will need administrative privileges on your Microsoft 365 Business account to be able to do this.

Step 1: Go to https://protection.office.com/quarantine and sign in using the Microsoft 365 account with administrative privileges.

Step 2: Select the quarantined email. From the top header, click on Release Message.

After releasing the message, click on the checkboxes to add the sender (no-reply@digify.com) to your organization's allow list.

How to update your organization's Spam Filter in Microsoft Office 365

Please note that you will need administrative privileges on your Microsoft 365 Business account to be able to do this.

Step 1: Sign in to Microsoft Office 365 here. Ensure that the account you're using to sign in has administrative privileges.

Step 2: In the left sidebar, click on Protection. Then, in the top row, click on Spam Filter.

Step 3: Under the Spam Filter section, click on the + button to create a new spam filter. Alternatively, you can edit an existing spam filter.

Step 4: Enter a name and description for the new spam filter.

Step 5: In the Allow lists section, under Domain allow list, click on the + button. Then, enter digify.com. Once done, click on the Okay button.

Sometimes, Microsoft 365 may block Digify links via another service called Safelinks ATP. If you find your links getting blocked as you have turned on this service, please follow the instructions here.
If you need further assistance, please reach out to us at support@digify.com

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