If you're experiencing difficulties receiving emails from Digify, and you're using Microsoft Office 365, you may need to whitelist the Digify domain to receive our emails.

To do this, you or someone in your team with administrative privileges in Microsoft Office 365 will need to update your organization's Spam Filter and add digify.com to an Allow List.

Step 1: Sign in to Microsoft Office 365 here. Ensure that the account you're using to sign in has administrative privileges.

Step 2: In the left sidebar, click on Protection. Then, in the top row, click on Spam Filter.

Step 3: Under the Spam Filter section, click on the + button to create a new spam filter. Alternatively, you can edit an existing spam filter.

Step 4: Enter a name and description for the new spam filter.

Step 5: In the Allow lists section, under Domain allow list, click on the + button. Then, enter digify.com. Once done, click on the Okay button.

Step 6: In the Applied To section, choose The recipient is a member of, and then choose the group(s) you want to include in the spam filter. Click Add, then click OK.

Step 7: When you are finished editing the spam filter, in the lower right corner of the screen, choose Save.

You should now be able to receive emails from Digify.