Credits are needed to send files using Document Security in the Digify web app and to send emails using the Digify Gmail and Outlook plug-ins.
❗ Note: You do not need credits to share any files or folders in your data rooms. Data rooms do not use any credits. Instead, to create a data room, you'll need sufficient data room quota available on your plan. Then, to invite guests to your data room, you'll need sufficient data room guest quota on your plan.
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Using your credits
One credit is needed to send 1 file to 1 unique recipient. For example, if you wish to send 2 documents to 5 unique recipients, you'll need 10 credits.
When replacing a file sent earlier, the credit usage corresponds to the number of recipients.
Credits are shared within a team on Digify
Credits are available to all members in your team (i.e. users sharing the same plan as you). Only admins of a team can purchase credits. This can be done at any time.
If you're an admin, you will receive email notifications when you or your team has less than 100 credits, and when you or your team has used up all the credits in your plan.
Credit usage resets monthly
Your credit usage resets every month on your billing date. If you are on the annual plan, your credit usage will be reset every month on the day your subscription was started.
How to buy more credits
You must be an admin for your plan to purchase additional credits. Follow these steps.
Step 1: From your dashboard, click on your name and avatar in the top-right corner. In the dropdown, select Admin Settings.
Step 2: You'll be directed to the Admin Settings page. Click on the BILLING section. Look for Plan Usage & Details, then click on the Expand button.
Step 3: Click on the Modify plan button. You'll be redirected to the checkout page, where you can increase the amount of credits on your plan.
💡 Note: All charges will be prorated. For example, if you purchase additional credits in the middle of your current billing cycle, you will only be charged for the remainder of your current billing cycle, and you'll only be charged in full from the next billing cycle onwards.
The pro-rated amount will be shown once you click Review & checkout.
Still need help? Drop us a message at support@digify.com.
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