You can request to change the email address associated with your Digify account with an active subscription.
To change the email address of your Digify account,
- Create a new Digify account using your preferred email address.
- Email us at firstname.lastname@example.org with the subject Change My Email Address and mention your preferred email address.
Note that once we change your email, the account associated with your previous email will be converted into a Free account. The data rooms you have created as well as its data room statistics can no longer be accessible. (See how to do bulk download in data room)
3. Wait for the confirmation from a Digify team representative.
Please note that your billing email address will remain as is. If you wish to update your billing address, simply access your Billing Portal > Change Billing Contact Email.
Once the change is done, you can access your Digify account with your preferred email address.