You can enable Two-Factor Authentication (2FA) for your own account for an extra layer of security.

This helps to ensure that only you can access your Digify account, even if someone else knows your password.

Note: You can only disable 2FA if your admin has not enforced it for your organization. Learn more

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How it works

When 2FA is enabled, on top of your email address and password, you’ll also need to enter an authentication code to sign in to your account.

This authentication code is generated through a separate authenticator app on your mobile device or computer.

To set up 2FA for your account, you will therefore need to download an authenticator app such as Authy, Google Authenticator or Microsoft Authenticator.

It is recommended that you download the authenticator app on a device that you carry with you all the time (e.g. mobile phone).

  • Download Google Authenticator for iOS or Android

  • Download Microsoft Authenticator for iOS or Android

  • Download Authy for iOS, Android and desktop (Windows, MacOS, Linux) here


How to enable 2FA for your account

Step 1: From your dashboard, click on your name and avatar in the top-right corner. In the dropdown, select My Settings.

Step 2: You'll be directed to the My Settings page. Click on the SECURITY section.

Step 3: Under TWO-FACTOR AUTHENTICATION (2FA), click Enable.

Step 4: Enter your password. Then, click Continue setup.

Step 5: You'll be prompted to choose three security questions and provide their corresponding answers for your account.

Note: The answers should only be known to you. You'll be required to provide the answers for one or more of the questions in the event that you need to reset your 2FA (e.g. if you lose the device on which your authenticator app is located).

Once done, click Continue setup.

Step 6: Follow the steps on-screen to set up your authenticator device. If you don't have an authenticator device yet, please download one on your mobile device or computer.

Then, scan the QR code on-screen to add Digify to your authenticator app.

Alternatively, you may enter the set up key manually.

Then, enter the security code generated from your authenticator app to enable 2FA.

Step 7: Sign in again to return to Digify.


How to disable 2FA for your account

Note: You can only disable 2FA for your own account if your admin has not enforced 2FA for your organization. If your admin has enforced 2FA but you wish to disable 2FA for your own account, please contact your admin.

Step 1: From your dashboard, click on your name and avatar in the top-right corner. In the dropdown, select My Settings.

Step 2: You'll be directed to the My Settings page. Click on the SECURITY section.

Step 3: Under TWO-FACTOR AUTHENTICATION (2FA), click Disable.

Note: If you see "Status: Enabled by your organization", this means your admin has enforced 2FA for your organization. See next section for more details

Step 4: Enter your password to verify your identity and disable 2FA for your account.


Why am I seeing "Status: Enforced by your organization"?

If you're seeing this status, this means that your admin has enforced 2FA for your organization (i.e. all members in your team must complete 2FA to sign in to Digify as a security requirement).

As such, you cannot disable 2FA for your own account.

If you need to disable 2FA but your admin has enforced it for the team, please contact your admin. Your admin will be able to either:


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