Skip to main content
All CollectionsFAQs & TroubleshootingAccessing Links, Files, Data Rooms
"There's a problem with this link" error message
"There's a problem with this link" error message

You may have encountered this error message when trying to access a file or data room link.

Eefennie Fam avatar
Written by Eefennie Fam
Updated over a week ago

If you see this error message when accessing a Digify file link, it could be either that the file link is invalid/suspended, or there might be a corporate firewall that is affecting your access to our service.

How a corporate firewall affects your access to Digify

When accessing Digify links, a series of HTTP network requests with an additional layer of security headers will be sent out to authenticate the user. These security headers are needed to protect the confidential documents from malicious hackers by making sure only the intended recipients will be able to access and view the documents.

Certain corporate networks have firewalls or proxies that may remove the required security headers. Since Digify is unable to retrieve and process the security headers, our system will not be able to authenticate the user.

When you encounter this error message, please try accessing the link from a different network as an initial troubleshooting step to eliminate the possibility of header filtering by your corporate network.

To test if your corporate firewall is blocking access to Digify, please try accessing this link here:

Note: We have configured this link to enable access for your Digify account or your personal email address for testing purposes.

Related links

Did this answer your question?