As a document security provider, Digify does not have access to any of your files or data rooms. Neither are we able to manage the viewing, printing or downloading permissions for a file. Only the file owner may grant such permissions.
If you're a file recipient or data room guest, and you need help with the permissions of a file but don't know who the file owner is, here's how you can contact them.
Step 1: When in the file viewer, click on the three dots (...) in the top-right corner.
Step 2: In the dropdown menu that appears, select Contact Owner.
Step 3: Your default email client will open with a new email message and the file owner's email in the address field.