You must be an admin for your team on Digify to cancel your subscription.

💡 Note: If you are experiencing issues with your Digify account, please contact your Customer Success Manager.

Step 1: From your Digify dashboard, click on your name and avatar in the top-right corner. In the dropdown, select Admin Settings.

Step 2: You'll be directed to the Admin Settings page. Click on the BILLING section. Under Cancel Subscription, click on the Expand button. Then, click on the Cancel Subscription button.

Step 3: Follow the steps on-screen to cancel your subscription. Once done, your subscription will be cancelled at the end of your current billing cycle.

If you are on the Legacy Lite Plan or Legacy Pro Plan (i.e. plans that were activated before 12 June 2019), please follow these steps to cancel your plan.
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​Step 1: Click on your name on the top-right corner. In the dropdown, select Billing.

​Step 2: Scroll down to Subscription. Click on Manage and then Cancel subscription.

Step 3: Follow the instructions on-screen to cancel your subscription. Once done, your plan will be cancelled at the end of your current billing cycle.
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After your subscription is canceled, your account as well as the accounts of all your team members will be downgraded to a free account, which you can use to view files and data rooms as a recipient or guest.

However, you will not be able to send files or create data rooms.

In addition, after your subscription is canceled:

Need more help? Contact us at support@digify.com.