Skip to main content
All CollectionsFAQs & TroubleshootingSending & Uploading Files
Potential issue with "Expire after opening" setting
Potential issue with "Expire after opening" setting
Eefennie Fam avatar
Written by Eefennie Fam
Updated over a week ago

If you're trying to send a file to anyone with the link (no email verification) with "Expire after opening", you'll see this warning.

"Expire after opening" will apply once the file is viewed by the first recipient

When Access is set to "Anyone with the Link (No email verification)", anyone with the link will be able to access your file.

None of the recipients who access your file will be required to verify their email address. Therefore, our system will not be able to differentiate between each unique recipient, and correspondingly, assign a countdown timer to each recipient.

As such, the countdown timer will start the first time the file is viewed. When the file expires, it will no longer be accessible to anyone.

How to enable "Expire after opening" for multiple recipients

Option 1: Require each recipient to verify their email address

If you want a file to expire after opening separately for each recipient, you must require each recipient to verify their email address when accessing the file.

To do this, select one of the following under Access:

  • Only people I specify

  • Only people from domains I specify

  • Anyone with the link (email verification)

Option 2: Send multiple links

Alternatively, you can send separate, one-time links to each recipient with "Expire after opening" enabled. Each file link will then have its own countdown timer.

More on this topic

Did this answer your question?