To find out why you're seeing this error message, look for the error code on your screen and refer to this list to learn more.
Error code | Reason | How to resolve this error |
USE_SUS | The file or data room owner's Digify account has been suspended due to a violation of our Terms of Use. | - |
SUB_EXP | The file or data room owner's Digify subscription or trial has ended. | Please contact the file or data room owner to upgrade their plan. |
CRE_EXC | The file owner has exceeded their Document Security credits quota for the month. | Please contact the file or data room owner to add more credits to their plan. |
VID_EXC | The file or data room owner has exceeded their media bandwidth quota for the month. | Please contact the file or data room owner to add more media bandwidth to their plan. |
QUO_EXC | The data room owner has exceeded their data room guest quota. | Please contact the data room owner to add more data room guest quota to their plan. |
ITM_RVK | The owner has unshared the file or data room. | If you believe this was a mistake, please contact the file or data room owner. |
ITM_DEL | The owner has deleted the file or data room. | - |
ITM_EXP | Your access to the file or data room has expired. | - |
LNK_EXP | Your access to the file has expired. | - |
LOAD_ERR | The file was unable to load. This is most commonly due to corporate firewall network issues. | Please refer to this article for troubleshooting steps. |
ACC_INV | The file link is invalid. | The file owner may have shared the wrong link to the file (i.e. file owner's link instead of recipient's link). Please contact the file owner to share the correct link. |
Recipient limit reached | The file owner has set a copy limit for the file and the copy has been exceeded. | Please contact the file owner to update the file settings of the file or remove the existing recipients. |