Troubleshooting

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19 articles in this collection
Written by Christine Aguilar, Kate Fitzpatrick, and Ben Chua

Getting an Error When Accessing a Digify Link

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Written by Ben Chua
Updated over a week ago

How to whitelist Digify from Microsoft Office 365 Exchange Admin Center

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Written by Ben Chua
Updated over a week ago

Emails blocked by Office 365 Outlook Business Email Service

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Written by Ben Chua
Updated over a week ago

Hyperlinks in Shared PDF or MS Office Files Are Not Clickable

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Written by Ben Chua
Updated over a week ago

Getting An Error For Password Protected Files

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Written by Ben Chua
Updated over a week ago

Spreadsheet Graphics Not Showing Properly

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Written by Kate Fitzpatrick
Updated over a week ago

Error in Pasting Emails When Adding Recipients

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Written by Ben Chua
Updated over a week ago

I Can't Find the Verification Code in My Email

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Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Select Texts on a File?

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Written by Kate Fitzpatrick
Updated over a week ago

Can’t Open a File I Previously Accessed

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Written by Kate Fitzpatrick
Updated over a week ago

Why Can't I Open a File Shared to Me?

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Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Not Available on the Mobile Browser?

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Written by Kate Fitzpatrick
Updated over a week ago

Problems in Importing Files from Google Drive

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Written by Christine Aguilar
Updated over a week ago

Why Can’t I Print a File Shared to Me

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Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Use Watermark with Anyone with Passkey Setting

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Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending a Large File

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Written by Kate Fitzpatrick
Updated over a week ago

Recipient Can’t View My Password-Protected File

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Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Disabled When Protecting Multiple File Types at Once

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Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending Different File Types at Once

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Written by Kate Fitzpatrick
Updated over a week ago