Troubleshooting

Hyperlinks in Shared PDF or MS Office Files Are Not Clickable

Written by Ben Chua
Updated over a week ago

Getting An Error For Password Protected Files

Written by Ben Chua
Updated over a week ago

Spreadsheet Graphics Not Showing Properly

Written by Kate Fitzpatrick
Updated over a week ago

Error in Pasting Emails When Adding Recipients

Written by Ben Chua
Updated over a week ago

I Can't Find the Verification Code in My Email

Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Select Texts on a File?

Written by Kate Fitzpatrick
Updated over a week ago

Can’t Open a File I Previously Accessed

Written by Kate Fitzpatrick
Updated over a week ago

Why Can't I Open a File Shared to Me?

Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Not Available on the Mobile Browser?

Written by Kate Fitzpatrick
Updated over a week ago

Problems in Importing Files from Google Drive

Written by Christine Aguilar
Updated over a week ago

Why Can’t I Print a File Shared to Me

Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Use Watermark with Anyone with Passkey Setting

Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending a Large File

Written by Kate Fitzpatrick
Updated over a week ago

Recipient Can’t View My Password-Protected File

Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Disabled When Protecting Multiple File Types at Once

Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending Different File Types at Once

Written by Kate Fitzpatrick
Updated over a week ago