Troubleshooting

Files cannot be fully protected if printing or download is allowed

Learn about limitations to protecting files if you allow printing or download

Written by Aaron Ng
Updated this week

Opening the Browser Console

Opening the Browser Console

Written by Aaron Ng
Updated over a week ago

Disable "Print to PDF"

More information about disabling the "Print to PDF" option in the browser.

Written by Aaron Ng
Updated over a week ago

Getting an Error When Accessing a Digify Link

Written by Ben Chua
Updated over a week ago

How to whitelist Digify from Microsoft Office 365 Exchange Admin Center

Written by Ben Chua
Updated over a week ago

Emails blocked by Office 365 Outlook Business Email Service

Written by Ben Chua
Updated over a week ago

Hyperlinks in Shared PDF or MS Office Files Are Not Clickable

Written by Ben Chua
Updated over a week ago

Getting An Error For Password Protected Files

Written by Ben Chua
Updated over a week ago

Spreadsheet Graphics Not Showing Properly

Written by Kate Fitzpatrick
Updated over a week ago

Error in Pasting Emails When Adding Recipients

Written by Ben Chua
Updated over a week ago

I Can't Find the Verification Code in My Email

Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Select Texts on a File?

Written by Kate Fitzpatrick
Updated over a week ago

Can’t Open a File I Previously Accessed

Written by Kate Fitzpatrick
Updated over a week ago

Why Can't I Open a File Shared to Me?

Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Not Available on the Mobile Browser?

Written by Kate Fitzpatrick
Updated over a week ago

Problems in Importing Files from Google Drive

Written by Christine Aguilar
Updated over a week ago

Why Can’t I Print a File Shared to Me

Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Use Watermark with Anyone with Passkey Setting

Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending a Large File

Written by Kate Fitzpatrick
Updated over a week ago

Recipient Can’t View My Password-Protected File

Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Disabled When Protecting Multiple File Types at Once

Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending Different File Types at Once

Written by Kate Fitzpatrick
Updated over a week ago