Troubleshooting

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22 articles in this collection
Written by Christine Aguilar, Kate Fitzpatrick, Ben Chua and 1 other

Files cannot be fully protected if printing is allowed

Learn about limitations to protecting files if you allow printing

Written by Aaron Ng
Updated over a week ago

Opening the Browser Console

Opening the Browser Console

Written by Aaron Ng
Updated over a week ago

Disable "Print to PDF"

More information about disabling the "Print to PDF" option in the browser.

Written by Aaron Ng
Updated over a week ago

Getting an Error When Accessing a Digify Link

Written by Ben Chua
Updated over a week ago

How to whitelist Digify from Microsoft Office 365 Exchange Admin Center

Written by Ben Chua
Updated over a week ago

Emails blocked by Office 365 Outlook Business Email Service

Written by Ben Chua
Updated over a week ago

Hyperlinks in Shared PDF or MS Office Files Are Not Clickable

Written by Ben Chua
Updated over a week ago

Getting An Error For Password Protected Files

Written by Ben Chua
Updated over a week ago

Spreadsheet Graphics Not Showing Properly

Written by Kate Fitzpatrick
Updated over a week ago

Error in Pasting Emails When Adding Recipients

Written by Ben Chua
Updated over a week ago

I Can't Find the Verification Code in My Email

Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Select Texts on a File?

Written by Kate Fitzpatrick
Updated over a week ago

Can’t Open a File I Previously Accessed

Written by Kate Fitzpatrick
Updated over a week ago

Why Can't I Open a File Shared to Me?

Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Not Available on the Mobile Browser?

Written by Kate Fitzpatrick
Updated over a week ago

Problems in Importing Files from Google Drive

Written by Christine Aguilar
Updated over a week ago

Why Can’t I Print a File Shared to Me

Written by Kate Fitzpatrick
Updated over a week ago

Why Can’t I Use Watermark with Anyone with Passkey Setting

Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending a Large File

Written by Kate Fitzpatrick
Updated over a week ago

Recipient Can’t View My Password-Protected File

Written by Kate Fitzpatrick
Updated over a week ago

Why are Some Features Disabled When Protecting Multiple File Types at Once

Written by Kate Fitzpatrick
Updated over a week ago

Error in Sending Different File Types at Once

Written by Kate Fitzpatrick
Updated over a week ago